Organizations put controls in place to minimize risks, measure productivity and outcomes, and to make more beautiful reports. These controls are often in direct conflict with individual work habits.
People bypass controls to be more productive because the tools provided by the organization aren’t meeting the person’s needs. Rarely do people bypass controls because they want to do something bad.
Organizations can learn a lot by determining why their employees bypass the controls. If they’re bypassing controls to do a better job, invest the time and money to provide them with a comparable approved tool to meet their needs. This is how an organization improves employee engagement and job satisfaction while driving up effectiveness.